Frequently Asked Questions - Maqasid Al-Nour
Light that answers you… and tranquility that removes your confusion
We place before you this comprehensive guide that addresses the most frequently repeated questions among visitors to the House of Allah and the mosque of His Noble Prophet ﷺ. We have ensured that the answers are detailed, clear, and pulsate with the spirit of gentleness and assistance, to reassure your heart before you take your first step toward your spiritual journey.
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1- What is the nature of the services provided by Maqasid Al-Nour?
We are a specialized entity in organizing spiritual journeys and visits. We arrange all steps of the journey for the visitor: from booking tickets, accommodation, and transportation, to providing spiritual programs and historical tours, to supporting the facilitation of procedures for obtaining visas, to continuous accompaniment and follow-up before, during, and after the journey. Your journey with us is comprehensive care, not just a service.
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2- How do I start booking my journey?
It is enough to contact us via the website, phone, or WhatsApp. Our team will collect your basic data and then prepare a comprehensive plan that suits your budget, time, and desires. After approval, we immediately begin executing all procedures on your behalf.
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3- Do you offer diverse packages to suit different budgets?
Yes, we provide economic - medium - luxury - and fully customized packages according to the visitor's preference. Our goal is for every visitor to find what suits them without compromising on comfort or good organization or the beauty of the spiritual experience.
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4- Is the accommodation you provide close to the Two Holy Mosques?
Yes, we strive to select hotels with very distinguished locations, from which it is easy to reach the Two Holy Mosques, whether in Mecca or Medina. We review hotel services and guest ratings and ensure that the accommodation is quiet, comfortable, and high-quality.
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5- Do you help with the visa application process?
We facilitate all steps of visa application to any country: preparing documents, filling out applications, booking appointments, and following up on procedures until completion. We work as an official intermediary to facilitate the process on your behalf, to make the travel experience smooth and free from complications, and we are not a visa-issuing authority.
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6- Can you organize group trips for families or institutions?
Absolutely. We excel in coordinating group trips, providing adjacent rooms, shared programs, and organized transportation, while considering the privacy and needs of each group.
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7- Do you have spiritual programs inside Mecca and Medina?
Yes, we provide deep spiritual programs including:
- Historical tours
- Visits to blessed landmarks
- Short spiritual sessions
- Introduction to the Prophet's biography
- Programs suitable for the elderly
These programs are designed to increase the journey's impact with light, knowledge, and humility.
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8- Are services continuous during the journey?
Our service does not stop. You have continuous support around the clock, whether by phone, WhatsApp, or our field team in Mecca and Medina.
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9- What if the journey is delayed or the schedule changes?
We handle rearranging everything: tickets, hotels, transportation... in accordance with the policies of the service providers, while making every effort to provide the best alternatives without burdening the visitor.
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10- Do you offer special services for the elderly?
Yes. We provide wheelchairs, companions, suitable routes, facilitated arrangements, and close monitoring of their condition throughout the journey. The elderly are guests of blessing, and we give them special attention.
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11- Can you accommodate people with special needs?
With great care, we arrange facilitated routes, special equipment, suitable rooms, and accompaniment in every step to ensure their comfort and safety.
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12- Can I customize the program as I wish?
Yes. You can specify:
- Journey duration
- Places to visit
- Type of accommodation
- Transportation timings
And we will create for you a program specifically designed for you.
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13- What does the package price include?
It varies according to the package type, but generally includes:
- Travel tickets
- Accommodation
- Transportation
- Some meals
- Spiritual program
- Continuous support
With the possibility of adding additional services according to your preference.
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14- Do you provide guides in Mecca and Medina?
Yes, we provide guides with knowledge of the Prophet's biography and Islamic history, who offer deep and calm explanations that increase the beauty and meaning of the journey.
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15- How do I receive the journey schedule?
After confirming the booking, we send you a detailed file containing:
- Journey timings
- Booking details
- Daily plan
- Visit locations
- Important instructions
Everything is organized and clear.
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16- Can you book flight tickets for specific times?
Yes, we provide full flexibility in choosing timings, and we search for the best options for you in terms of comfort, price, and carrier quality.
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17- Do you provide services year-round?
Yes, we arrange Umrah journeys and spiritual visits throughout the year, while Hajj journeys are organized according to official regulations and organizational requirements.
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18- Is dealing with you safe and reliable?
Yes, we are an accredited entity with extensive experience in serving visitors of the Two Holy Mosques, and we deal with official and reliable companies, operating according to documented and transparent regulations.
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19- Can I bring children on the journey?
Yes, and we provide simple, specialized programs for them, with additional arrangements for comfort and transportation, and we choose suitable rooms for them close to basic services.
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20- How can I contact you?
Through:
- Official website
- Phone
- Social media platforms
We will always be close to you… answering, clarifying, guiding, and accompanying.